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Enquiry about a Postal Article

  1. Enquiries must be made within 3 months for Speedpost item and 5 months for other postal items from the date of posting.
  2. Enquiries about ordinary mail items will not be accepted.
  3. Before you lodge this enquiry, please consider that sufficient time has been allowed for this item you sent to reach its destination.
  4. To facilitate enquiry, this form should be completed fully, accurately and legibly. Please attach certificate of posting (or a photostat copy) if this is available.
  5. Full particulars of the regulations governing compensation are given in the Post Office Guide.
  6. On some occasions, overseas postal administrations may take two months to complete their mail tracing enquiries and four months to finalize the compensation, if any. Hongkong Post will endeavor to follow up with overseas postal administrations for an early reply.
  7. Hongkong Post reserves the right to ask the sender to provide a written declaration of non-receipt of mail from the recipient in case of dispute or anomalous enquiries received.
  8. For further information about postal services, please visit our website at www.hongkongpost.hk.

* Mandatory field.
This enquiry form must be completed fully, accurately and legibly. Incomplete information will delay the mail tracing process.

 

/ /
POSTING INFORMATION *

KG


DESCRIPTION OF CONTENT AND PACKING *




# Where necessary, the enquirer will be required to produce a numbered invoice or receipt bearing the date of issue, the name, address, telephone number, signature or company chop of the merchant, and description of the purchase as a proof.

REASON FOR ENQUIRY *
CERTIFICATE OF POSTING *

(File size cannot be larger than 3MB)
ADVISE OF DELIVERY (AR CARD)

(File size cannot be larger than 3MB)
ITEM COVER AND BACK

(File size cannot be larger than 3MB)
ADDRESSEE'S DECLARATION OF NON-RECEIPT DOCUMENT *

(File size cannot be larger than 3MB)
ADDRESS PROOF DOCUMENT *

(File size cannot be larger than 3MB)
SENDER INFORMATION *













If the item was posted under the name of a company, the enquirer will be required to produce an original or a photostat copy of a valid Business Registration Certificate where necessary.

ADDRESSEE INFORMATION AS SHOWN ON THE POSTAL ARTICLES *













THE ENQUIRER IS *
     
ENQUIRER INFORMATION *
FLAT, BLOCK & FLOOR
NAME OF BLDG.
NUMBER AND NAME OF ST.


POSTAL CODE
ENQUIRER CONTACT *








LANGUAGE OF CORRESPONDENCE *
 
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Important Note from Hongkong Post

If you have any difficulty, please e-mail your problem to Mail Tracing Office at mto@hkpo.gov.hk

* The personal data you provide by means of this form will be used by Hongkong Post for processing your application.
* You have a right of access and correction with respect of personal data as provided for in sections 18 and 22 and Principle 6 of Schedule I of the Personal Data (Privacy) Ordinance. Your right of access includes the right to obtain a copy of your personal data provided by this form.